What does one do if one doesn't have internet or a computer? I'm seriously thinking of just going with the cabinet maker we used for our garage conversion who made beautiful cabinets for the kitchen area in the new granny's quarters. It 's very hard to contact Wood-mode/Brookhaven because I can't find a phone number and the only way to contact them is by filling out a form online and hoping they call me. The store we previously went to said they are no longer under warranty and they can't do it for free. Now we have several cabinets with small splits in them, a few have actually warped, and we need to have most of them repainted because the area around the handle and the edges have normal wear and tear. I guess it was still under warranty because the store we took it to ( not where we purchased them ) said that should never happen and they fixed the problem for free. Several years ago I noticed the frame around one cabinet door had little one inch splits in it. When we purchased them, through a company that has since gone out of business, we were told there was a lifetime warranty on them and the representative, who has four kids, said she'd had her cabinets repainted a few times because her kids were so hard on them and she'd never had any problem with the company. We remodeled our kitchen and installed Brookhaven cabinets about 12 years ago.
I find it amazing that a company with such a good reputation could be so slipshod in its order process. These problems were all resolved in the end, but with no explanation or apologies from Wood Mode. My contractor had to take it apart and reinstall it correctly. One end panel on the island was mounted upside down. Several drawer fronts were incorrect and had to be ordered again. Several doors were damaged, in shipping I suppose. It took several weeks after the scheduled delivery date for everything to show up. Inexplicably, the shipment did not contain all the cabinets, something Wood Mode neglected to tell us.
To my surprise, however, there were a half-dozen quality control issues. I recently renovated my kitchen and installed Brookhaven cabinets. So don't buy these if you intend to stack dishes in them, for instance. I've replaced some of them but they broke also.
SHENANDOAH CABINETS PULLS 3122SN CRACKED
Yes, I put a lot of heavy stuff in those drawers but no one said they were only for light duty! The drawers still do slide OK but the plastic is cracked and sags downward. They are not nearly strong enough and most have cracked and sagged. My one disappointment has been the plastic pieces that support the pull out drawers. The trash basket sliders ultimately rusted and needed replacement for looks, but they are located between the sink and dishwasher so have lived in a humid area. Most of the interior accessories such as corner lazy susans still work smoothly and look brand new. There has been some change in the wood color as happens with any wood product exposed to light, but the change is very uniform.
I would be surprised if a new owner felt the need to change them out as the only light wear is around the handles, but you never know. The Brookhaven cabinets in a natural maple finish have held up very very well. I got glass in some of my uppers, and they came out great.Just happened across this site when I was looking for the details on our cabinets now that we are preparing to sell our house.
SHENANDOAH CABINETS PULLS 3122SN INSTALL
I too had my contractor install them- he said they were easy. They do the same thing and they look good I do suggest for any cabinet that will be in view- to get plywood and NOt veneer- you can tell the difference, at least in my case. In summary: I do like these cabinets-glad I didn't pay for the more expensive cabinetry. I do have to apologize for my poorly written reply- I'm at work (on lunch) so I don't have a lot of time to correctly formulate my response. Also, Lowes will provide you with a website so to track your shipment and I did call the company and they were helpful.
I only live 8 hrs away from the factory so they were delivered as promised (actually earlier)with no problems, in terms of missing stuff or damage (I think I had something like 14-17 boxes). Lowe's said to return them and they'll send them back, but it wasn't all that bad and now I forgot about it. Now we have the glaze and on one drawer, seems that glaze was poured/spilled down the front. They are the Winchester style/model with plywood boxes-I think veneer for the shelves or something interior.Īnyway, I like them- held up well (there's only 2 of us). I have Shenandoah Cabinetry installed in my kitchen for a year now.
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